Clean,polite,front office
Best most professional kind staff and by far the best company I've ever done business with! Melissa is fantastic! I recommend RJ McDonald to everyone I know. I've had them for 3 years. Not one complaint!
Great friendly staff with much better service than the other local propane company!!!
My grandfather has been using RJ McDonald for 40 years and when he passed away he left his house to me. So of course I would continue to use them. Well never again. I live out of state so I asked to please be communicated through email. I have a tenant living in the house so when her furnace was acting up I told gave RJ McDonald a call. It took a couple days for them to set up work with the tenant, which was fine. I told them to please email me when they needed to contact me since there is a three hour time difference and I have two kids. When I woke up this morning they withdrew $800 from my bank account. They NEVER emailed me, NEVER talked to me on the phone, NEVER sent me an invoice. Just charged my account, under no circumstance is it ok to charge someone account without sending them an invoice and getting any written consent to withdraw money. They had my email because when I was on the phone with the office manager she emailed me an invoice right away, who also with an attitude said "what do you want me to do". What I wanted was communication and the 40 years of excellence service that was promised. I will never use them and will find another heating service next time that will communicate and give me proper paperwork before they charging my account.
Thank you to the staff at RJ McDonald for being awesome!
We were a little strapped on cash this month during this deep freeze cause off layoff before Christmas. Their delivery truck was in front of my house delivering to the neighbor across the street. I called the office to see if they would help us with just a smaller amount than a hundred gallons like 50gals they wouldn't even have had move the truck. Couldn't help us out with staying warm in single digits. That's pretty terrible customer relations if you ask me...rediculous
R J Mcdonald Inc is a US Plumber based in Barre, Massachusetts. R J Mcdonald Inc is located at 71 Worcester Rd, Barre, MA 01005, USA.
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